Shipping Policy

Shipping Cost:

• Spain (mainland) & Portugal: 

  • Standard shipping: 3/5 business days.

    • Orders over 135€ - FREE

    • Orders under 135€ - 3,99€

  • Express Shipping Mainland: 9,99€ - 24/48 business hours. *Except Balearic Islands, Canary Island, Ceuta and Melilla.

• Spain (Ceuta & Melilla and Canary Island):  

  • Standard shipping:  9,99€ - 7/10 business days. ID required (please add it in the order notes)

  • Spain (Balearic Island): 

  • Standard shipping: 4,99€

• Europe:

  • Standard shipping: 9,99€

• United Kingdom:

  • Standard shipping: 19,90£

Shipments to countries outside the European Union may incur additional duties and taxes, which are the responsibility of the buyer. Upon receiving your purchase, you will be required to pay these charges in order to receive your package. These fees are independent of shipping costs and are determined by the relevant customs authorities.

Shipping timing:

Orders are processed and prepared in our warehouse within 24/48 business hours after purchase confirmation.

Standard delivery within Mainland Spain takes approximately 47/72h.

During periods of high demand, delivery times from our courier partners may be slightly affected.

Saturdays, Sundays and public holidays are not included in delivery estimates. We observe national, regional and local holidays, as well as those of the market where our logistics center is located in Madrid, Spain.

During peak seasons, sales, promotions or special campaigns, deliveries may experience minor delays, but we always do our best to ensure your MUTLU reaches you with care and as quickly as possible.

Delivery:

Purchased products will be delivered to the address provided in the order. An order is considered delivered once the carrier hands the package to the customer and the delivery receipt is signed.

Purchase invoices will be sent to the email address provided by the customer at checkout in our online store.