Exchanges and Returns
The return period is 30 calendar days from the shipping confirmation date. Refunds will be issued using the same payment method used for the original purchase.
Items must be returned in perfect condition, unused and in their original packaging with original tags attached. All items will be inspected by our team to assess their condition and approve the return.
Return costs:
- Mainland Spain & Portugal: 3.99€ (deducted from the refund).
- Spain (Ceuta, Melilla and Canary Island): 9.99€
- Spain (Balearic Islands): 4.99€
- Europe: 9.99€
We will send you a return label so you only need to attach it to the box and drop it off at any Correos office. We will take care of the rest.
- Outside mainland Spain or International returns: once the return has been confirmed by email at hola@mutluatelier.com, the customer must send the product back to our office at their own expense.
If the product is detective, all returns cost will be covered by MUTLU.
Exchanges or returns of jewelry are not accepted for hygiene reasons. Jewelry items will be only replaced if they are defective or damaged.
To initiate a return, please send an email to hola@mutluatelier.com including your order number.
We will get back to you as soon as possible with instructions on how to proceed with the return. Our customer service hours are Monday to Friday, from 9:00 to 5:00 pm.
Once your refund has been approved and you have been notified by email, it May take up to 10 business days for the amount to appear in your account, depending on your bank.
